Delivery

Last updated: October 7, 2026

1. Shipping countries

We ship to the following countries: France, Belgium, Luxembourg, Switzerland, European Union countries (except Germany), United Kingdom, United States, Canada, Australia, Mexico, Chile, Brazil, Argentina, Colombia, Peru, Paraguay and Uruguay. Available shipping countries are displayed at checkout.

2. Shipping costs

Shipping is free on all orders. Displayed prices include VAT where we are required to collect it. For deliveries outside the European Union, customs duties or local taxes may apply according to the destination country's regulations; these are indicated before payment whenever possible.

3. Delivery times

  • Preparation and shipping: 1 to 3 business days after payment confirmation.
  • France, Belgium, Luxembourg, Switzerland and European Union: 7 to 15 business days on average.
  • United Kingdom, United States, Canada, Australia: 8 to 18 business days on average.
  • Latin America (Mexico, Chile, Brazil, Argentina, Colombia, Peru, Paraguay, Uruguay): 12 to 25 business days on average.

Estimated dates are displayed on the product page and reiterated before payment. Our products are shipped from our logistics partners' warehouses; an order containing multiple items may arrive in separate packages.

If the order is not delivered within the announced timeframe, you may request by email that we deliver within a reasonable additional period; if delivery is not made within this period, you may cancel the order and be fully refunded within 14 days.

4. Order tracking

As soon as your order ships, you will receive an email containing your tracking number. For any questions: use our contact form.

5. Delivery issues

  • Damaged package: take photos and contact us promptly via our contact form.
  • Lost package: if your tracking has not updated for 10 business days or if the package does not arrive within the announced timeframe, contact us: we will reship the product or refund you.
  • Incorrect address: please double-check your address when ordering. If it is incorrect, contact us as soon as possible; reshipping costs resulting from an incorrect address provided by the customer may be at the customer's expense.